Refund Policy – Polaak.com

All sales are final. We do not accept returns or exchanges unless the item is damaged, defective, or there was an error on our part.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us via email at support@polak.com within 12 hours of delivery. Include clear photographic evidence for verification. Once approved, we will offer a replacement (subject to availability) or a full refund.

Order Errors

In case of incorrect items or mistakes in your order, contact us at support@polak.com within 12 hours of receiving the package. We will resolve the issue by sending the correct product or issuing a refund for the wrong item.

Contact Us

For any concerns regarding damaged items or order errors, email us at support@polak.com within the specified timeframe for prompt assistance.